Who here pays their electricity and gas bills by automatic direct debit? Did you know that it is likely you are financing the utility companies by doing this?
I’ve always been useless at paying bills, I would open them, put them on my desk, have a couple of really busy days and they’d soon be buried under mountains of paperwork and forgotten about. Fed up with getting reminder letters, I set up direct debits for all of my utilities thinking it was the right thing to do…
Only it wasn’t, I’ve had some astronomical bills come through since and last summer I started paying scrupulous attention to what I was being billed and debited. The thing with direct debit is that because it’s so automatic and doesn’t require much effort we can have a tendency to not pay attention to how much we’re paying.
Since last summer I have been carefully checking our electricity consumption and comparing it to the bill. Each bill I have received since has been erroneous; the first one by about 30 Euros, the second one by 150 Euros and yesterdays bill by 400 Euros! Each time these amounts are debited from my account and I have to call up EDF to get them to correct it! It’s ended up taking me more time to sort out than simply writing a check and it’s always them that owe me money, never the other way round!
Yesterday really took the biscuit though as I was not expecting to be debited more than 700 Euros for my electricity bill as I hadn’t paid attention to the bill when it arrived so was caught rather by surprise.
Thankfully a quick call to EDF resolved the situation without any upset and the lady was really helpful, even suggesting I ask my bank to refuse the direct debit if it had put me in difficulty (not exactly what you want to do when you’re trying to get a French mortgage mind…). I have never come across someone as helpful as she was and I was truly grateful for her for not making things difficult for me. Within 30 minutes I had a corrected bill and credit note (a reimbursement would take 3 weeks and we’ll be moved by then). This is one of my only examples of good customer service in France but it goes to show that it does exist, albeit very rarely.
It appears I’m not the only one to receive high bills from EDF, I read on TF1 about some poor bloke that got stuck with a bill for nearly 60 000 Euros at the beginning of January. The poor guy still hasn’t managed to sort it out with EDF now, so he’s obviously not had quite as much luck as I have.
I can no longer afford to be financing these companies; if I want to invest money in them I’ll buy shares thanks very much! It’s easy for them to get away with debiting and billing what they want and then taking time to rectify, so from now on I’ll be paying all my bills by good old cheque thank you very much!