As a new Mum, buying online should be an easy way of getting the things I need, delivered to my new rural address quickly and easily and without needing to trek to nearby large cities like Lyon or Grenoble with Baby Piglet.
Or so I thought.
Since Baby Piglet has arrived I have had no end of bad experiences with various companies and my patience is really wearing thin.
My biggest complaint is with companies such as Oclio and Kiria saying they have items in stock, accepting my money and then once I’ve ordered sending me emails saying that the item won’t be delivered for a few weeks because out of stock. Fast forward a few weeks and still no news.
In fairness, Oclio did eventually deliver albeit 4 weeks after the original advertised delivery date, but as for Kiria they have neither delivered nor refunded me my money (which they told me at the beginning of July they would do within 7 days).
I’m becoming increasingly irate with Kiria as their customer service department is hell to reach (they have several numbers) and emails remain unanswered. Currently they owe me 113 Euros and I’m really beginning to wonder whether I will get to see them again sometime soon. Am I funding a flailing internet business which fails to understand why customer service is important in the online world?
It is apparent to me that they have blatantly failed to understand their target market – new Mum’s wanting to order items hassle free, quickly, online! Babies grow quickly so are likely to soon out grow any item we get for them if we have to wait months on end for it to arrive!
Vertbaudet is another French internet company I have ordered from and I have to say their level of service has been exemplary thus far. Kiria and Oclio should take note. Whilst some items have been out of stock, I have been kept up to date every step of the order and the out of stock items were delivered on the date they told me that they would be. Perfect, what more could I ask for (aside from their online stock being up to date which it seems in France is never the case)?
What got me ranting this morning was waking up to remember that I still need to chase Kiria for my money back and also remembering that I still hadn’t taken delivery of the two bean bags I had ordered from Usineadesign.com at the end of June. Delivery was promised within 15 days and I’ve not had any news yet. Yet another company to chase!
With new Mummy brain, keeping track of these companies incompetence is rattling my cage and annoying me. Making me waste time and seriously getting up my nose.
What good or bad internet shopping experiences have you had lately? Any good website recommendations in France are welcomed :)