I had a very frustrating experience with the international courier company Fedex yesterday. They had tried to deliver last Friday but I only found out by accident as my client asked me whether I’d received the paperwork they’d sent me…
Turns out they used Fedex and delivery was attempted last Friday but the delivery driver neglected to leave a calling card when he tried to deliver and no-one was in.
A look at the tracking number on their website gave me the information that we were closed: “Entreprise fermée” it stated. That was last Friday.
On Tuesday, Wednesday & Thursday of this week, the status of the letter they were to deliver was the same : “Entreprise fermée, pas de tentative de livraison » Business closed, no attempt to deliver.
Furious as we have been open all week, and I hadn’t even left the building for lunch, I rang Fedex to find out what was going on and why they hadn’t even tried to deliver.
The answer I received just about summarises August in France: “Well Madame, it is holiday season and lots of businesses are closed so we wait for you to call us to arrange delivery”
Need I say anymore?